Acrosschat Privacy Policy


(Final revision: November 2020)


We want our customers to share what is most important to them with their friends, their families and others around them. When customers use the Acrosschat App (hereinafter referred to as the "App"), it is important for us to have peace of mind regarding their information and to trust us. Take some time to understand what information we collect, what we do with it and why, and how we protect your rights with respect to this information. Please read our privacy policy,

We collect only the information necessary to provide this application to our customers. This information collection is necessary for us to keep this application free from unauthorized use and spam, and the purpose is set forth in this policy.

Conversational data exchanged using Acrosschat is stored on a server under our control, but they are stored encrypted. In addition, messages transferred from our server to Acrosschat are also transferred in an encrypted state (however, when transferred to other messaging apps, the specifications of each app will be applied).


Scope and consent

By using this app, you authorize us to collect, use, disclose and retain your personal information and other information, but we share it privately with you. You never read or listen to the content you do. We will only use your information as described in this policy.

By using this application, the customer agrees to our terms of use. If you would like to use Acrosschat, please read and agree to our Terms of Service.


Additional policies

By connecting to other messengers with Acrosschat, you agree to the privacy policy of each corresponding media or social network platform.

Please visit each website for the terms of use and privacy policy of each media or social network platform to which Acrosschat is connected.


Information we collect

Please understand that conversation data is not end-to-end encrypted, but encrypted when a message is sent to Acrosschat from a server under our control and when the message is stored on that server.

We shall collect the minimum amount of information necessary to achieve the purposes set forth in this policy (see below).

(A) Registration / Account Information: When you use our Acrosschat app, you are voluntarily required to provide us with your personal information (name, email address, phone number). This is because it is necessary information for chatting between users who are talking to customers. It is collected and stored on our server.

(B) Activity information: While using the Acrosschat app, we will provide information about your communication status, whether you have received and viewed messages addressed to you, and the messages you have sent and received ( Collect conversation time, when and who sent the message to whom, etc.).

(C) Registration of fields of interest: Registration information of fields of interest set by the customer at the time of sign up or login is collected and stored on our server unless "Allow advertisement display" is selected. At the same time, it is considered that you have agreed to distribute sales information etc. via the automatically generated promotion channel.

(D) Information from others: Information we collect may be linked to external materials we have legally obtained (eg demographic information or additional contact information).

(E) Device Information: We collect unique identifiers of your mobile devices and logs of Acrosschat conversations to notify you of push delivery of missed calls from friends of your registered contacts.


Use and hold

Our mission is to continually improve our app and provide our customers with new experiences. As part of this mission, we may use your information for the following purposes:

(A) Provision of our application: We will use your registration / account information for the following purposes. ① Register to the app and create a user account for Acrosschat. ② Create and display customer profile. ③ Create Acrosschat ID. ➃ Providing information about your account and responding to your requests. ➄ Provide content (games, etc.) on this app, including advertisements focused on our apps or third-party apps that you consider most interested, to personalize your experience. Make it a thing. Personalization of the experience allows us to automatically decide what to show to you and when to show it, but this has no legal impact on you.

(B) Improvement of our application: We use conversation log information and usage information (as described above) for network trends and trends (number of messages and conversations by users, representative) for improvement of our application. Deeper understanding of destinations, conversation time, network type, etc., and discovery of potential outages and technical problems (conversation volume is low, conversation time is changing, typical networks in a particular area) Use it to help us know that things are changing). We may scrutinize certain conversation logs as we respond to customer support requests. We retain conversation log information to the extent necessary for business and / or legal purposes. We use collective and non-personal information about our users to analyze our apps and user behavior and prepare integrated reports.

(C) Information provision by a third party in the field of interest: If the registration information of the field of interest set by the customer at the time of sign up or login is other than "allows advertisement display", the information distributor will be responsible for each field of interest. In addition, information can be distributed to an unspecified number of users registered in the field. No personal information will be provided just by browsing the information on the promotion channel, but the customer's login name, that is, the account of Acrosschat, will be sent to a third-party information distributor for the first time after the customer takes an action such as replying. Information will be provided. If you want to avoid these, select "Allow ads".

(D) Prohibition of fraud and spam, law enforcement: We want Acrosschat to be free of spam and fraudulent content so that you feel safe and free to use the app. thinking about. We may use your information to prevent, detect, and investigate fraud, security breaches, prohibited or deemed illegal activities, protect our rights, and enforce our Terms of Service. I can do it. We will automatically decide to close your account based on the above data and other logic we have created to protect other users and prevent the recurrence of security breaches. If your account is closed, please contact our support department. We may use your information and call log information in accordance with applicable law.

(E) Communication with customers: We use the customer's device-specific identifier, etc. to push-deliver notifications of application updates and emergency maintenance.

Data Retention: Unless otherwise specified, we will retain information as long as it is necessary and appropriate for us to achieve the above objectives or to fulfill our legal data protection obligations. If your account is closed, we will retain data about you, limiting it to the minimum data required for legal compliance or other legal reasons. To improve our app, we can store activity data in a way that does not reveal your identity.



We keep your data safe, but we share your personal information with the following third parties that we trust to provide the app.

(A) Information distribution when the customer selects something other than "Advertisement allowed" in the field of interest Third party:

If you select something other than "Advertisement Allowed" in the field you are interested in and take actions such as replying to the delivered information, the customer's account name will be sent to a third party information distributor. Will be disclosed.

(B) Law enforcement:

We will provide your information to police and administrative authorities in response to confirmed requests regarding acts of terrorism, criminal investigations or alleged illegal acts, and other acts that hold us, you or other Acrosschat users legally liable. Or it may be disclosed to other authorized third parties.

(C) Transfer of control-new owner:

If we merge with or are acquired by another company and attempt to engage in other transactions with similar financial impact, we may share your customer information with other ventures. In that case, we will make reasonable efforts to require new ventures, created by integration or other means, to comply with this policy with respect to your information. If your information is used differently, we will ask the new venture to notify you in advance.

Since Acrosschat is an app that is deployed around the world, the above information recipients may exist in countries other than your country of residence. See the "International Travel" section below for more information.


Access, confirmation and modification of your personal information

As a registered member, you can check and change your personal information at any time by accessing your account on the App or by contacting Customer Support. If your personal information changes or becomes inaccurate, please update it immediately. We keep certain information even after your account is closed for legal compliance, fraud prevention, investigative support, dispute resolution, analysis, problem-solving programs, enforcement of terms of use and other legal activities. May be retained. Similarly, if your account or membership is terminated or suspended, we may continue to retain certain information to prevent you from re-registering.


Handling in specific areas: California, EEA (European Economic Area) residents


California right to privacy

Residents of California request a list of third parties whose app disclosed certain personal information (as defined by California law) in the previous year for the direct marketing of the third party. can. If you are a resident of California and would like this list, please contact us at For all claims, please state "Your California Privacy Rights" in the body of the claim along with your name, address and zip code. Please provide the body of the invoice with sufficient information to determine that this applies to you. You must prove that you are a resident of California and provide your current California address for our reply. Please note that we do not accept telephone, letter or facsimile requests, and we are not responsible for requests that are not properly stated or sent, or for which the information is not complete. Acrosschat does not currently support Do Not Track signals, as a unified state of the art has not yet been developed. We continue to consider new technologies and can adopt them once the standards are established.

The California Consumer Privacy Act (CCPA) requires disclosure of personal information collected with reference to the specific categories listed in that decree. The categories of information we collect directly from you include "identifiers" and "protected properties." The categories of information that we automatically collect from you using cookies and similar technologies include "identifiers," "location data," "commercial information," "voice, electronic, visual, or similar. Includes "Information" and "Information from the Internet or other electronic network activities". For more information and information we collect from other sources, please see the Information We Collect and Information You Disclosure pages above.

The following categories of personal information will be shared within the scope of the disclosure described on the "Disclosure" page above. "Identifiers", "Protected Properties", "Location Data", "Commercial Information", "Voice, Electronic, Visual, or Similar Information", "Information from the Internet or Other Electronic Network Activities" and " Information inferred from any of the above categories. "

In addition, we may perform the following processing equivalent to the sale of customer's personal information. In order to place ads for our app, we will match the ad ID of your device with your age (only if we hold it), IP address, and device characteristics for third-party ads. It may be mainly transferred. If you do not want this, you can request that the above process be stopped ("Do Not Sell My Information" request) at any time by emailing

California residents may have the following rights under California Consumer Privacy Act: For more information about the right to access, delete, disclose, opt out of sales, not be discriminated against, and exercise these rights, please visit the Rights page of the Consumer Privacy Act of California. If you are a California resident, please contact us via our support page to exercise your rights. We may require additional information to meet your request and may refuse your request in accordance with applicable legislation.


EEA privacy rights

When using our app from the EEA, you retain certain rights to your personal information in accordance with local law. These rights include the right to access your personal information, the right to correct information about you in our possession, the right to erase your personal information, and the right to limit our use of your personal information. , The right to object to our use of your personal information, the right to receive your personal information in a usable electronic format and transmit this information to a third party (the right to data portability), the local You have the right to file a complaint with your data protection agency. For more information on exercising EEA rights, please visit our page on EEA rights. If you would like to know about these rights or exercise them, please contact us at the contact information below. If we need additional information to meet your needs, we will contact you.

We need to maintain a legal basis for processing your personal information. In most cases, one of the following is the legal basis for this:

• When the customer agrees to personal information processing.

• Fulfill our legal obligations as described above.

• To secure the legitimate interests of our company. For example, understanding how customers use our products and apps, and gaining knowledge from this, we can develop new products and apps, personalize apps and advertisements, and scams. And to prevent spam. When we process personal information to ensure our legitimate interests, we protect your privacy and our legitimate interests are not compromised by your interests or your fundamental rights and freedoms. We will implement strong protection measures to ensure that.

• Protect the significant interests of the data subject or another natural person.

• When necessary to carry out the work carried out in the public interest.

If the law requires us to collect and use certain personal information, we will do so with your consent (eg, consent related to cookies and tracking technology, or we are accurate for purposes other than app performance. You can ask for consent) when processing various location information. If we ask for your consent to process your personal information, you may contact us using the details provided at the end of this Privacy Notice or in-app. You can withdraw your consent at any time by changing the settings. If your information changes, or if the customer's personal information we hold is inaccurate, please contact us and ask us to update or correct your information. I recommend that. We will work with you to fairly resolve privacy complaints or concerns. However, if we do not believe it will help resolve your complaint or concern, you may file a complaint with a local or Luxembourg data protection agency using an online form.



We recognize that security is important to our users and we care about the security of your information. We maintain technical, physical and organizational security practices to protect your personal information from loss, misuse, unauthorized access, leakage and tampering. Some of the security measures we use include firewalls, data encryption, and information access authorization controls. You also need your cooperation, that is, ensure that your personal information is accurate and that your password and account registration information are protected and not shared with third parties. That is the responsibility of the customer.


Child privacy

Our app is not for children under the age of 13. Therefore, we do not knowingly collect personal information from children under the age of 13 through our websites, applications, apps and other tools. The EEA applies certain standard privacy settings to users under the age of 16 and can only change them if a legal guardian has instructed them in writing to change them.


International movement

Our app provides our app to Acrosschat users around the world by allowing two-way communication worldwide. This means that your personal information may need to be processed in countries where data protection and privacy regulations are not comparable to your home country. We store and process your information on our computers in Japan.


B2B partner data

When you communicate with us as a B2B partner for business purposes, we store contact data (Acrosschat account name, phone number, email address, etc.) provided by you and our response. We use trusted third-party processors to retain our data in accordance with the terms of this Privacy Policy. You can opt out of direct marketing emails at any time to contact us about your data requirements.


Amendment of this policy

From time to time, we may revise this policy as our app evolves. You acknowledge that we may notify you of important changes in the handling of personal information by posting a notification on our app. Please check our app frequently to check for updates.


contact information

If you have any questions about our privacy policy, feel free to contact us by emailing us at


If you read this privacy policy in a language other than Japanese, you agree that the Japanese version will prevail if there is any discrepancy with the Japanese version.